Tuesday, 29 January 2008
Why I am disappointed with o2
I've recently got an O2 contract as a side effect of buying a phone I wanted as a present for Julia. I was on T-Mobile pay as you go before. What can I say? I am generally disappointed in many ways. Namely:
- You can't get SMS delivery notifications in a standard way. "Require delivery notification" flag is ignored. But you still can receive them - in a very awkward O2 way. You must begin your message with "*0# " (not forgetting the trailing space). Nice, isn't it? And I won't be surprised that my message character limit is now 4 characters less.
- Texts sent to my mom's Russian mobile (Beeline) are not delivered. I had no problems sending texts abroad with T-Mobile. O2's customer support suggested that they had no agreement with the target network. But I have a friend on Beeline who receives my texts with no problems! Yesterday mom's changed her operator to MTS so we could text.
- Recent charges (detailed call list) is available online but despite their promise that it gets updates within 24 hours, it's 3rd of Feb today and latest calls I can see are from 30 Jan. This will be less important later when my spending stabilises and I won't need to watch it closely.
- If I were on O2 pay as you go... I wouldn't be on O2 pay as you go. Their PAYG call charges are higher than anywhere else. 40p/min on calls to non-O2 mobiles while Virgin and T-Mobile offer 15p/min, and on 3 it's 12p/min. Ridiculous.
# posted by Alexey @ 19:26 
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Wow, now I feel good about the fact they rejected me, when I tried to open a contract. I don't have any of these problems with Orange (not sure about #3 as I never used).
p.s. was it an iPhone???
p.s. was it an iPhone???
No, it was a different phone. It was an expensive present, but not that expensive. I took the SIM card out though and used it with my own phone.
A presume you're on Orange PAYG as they rejected me twice.
A presume you're on Orange PAYG as they rejected me twice.
I agree on all points ..
I still can't believe there is no number to check your remaining minutes left and you do need to call Customer Services and go through security check each time you want to know your balance
They also show my initial number in online account (which is obsolete now), not the one I ported a week after connection, so it is useless for me ... I gave up after trying to resolve this issue for several weeks ..
Coverage is good though ...
I still can't believe there is no number to check your remaining minutes left and you do need to call Customer Services and go through security check each time you want to know your balance
They also show my initial number in online account (which is obsolete now), not the one I ported a week after connection, so it is useless for me ... I gave up after trying to resolve this issue for several weeks ..
Coverage is good though ...
# posted by 
: 28 February 2008 00:55
: 28 February 2008 00:55
Exactly! As for the initial number, it was same for me for the first bill. You had to go to recent charges, then recent charges again, then my mobile number, then choose your actual (ported) one. Their web interface is horrible!
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